Leading through Adversity

You’ve got the everyday tasks figured out. But what about when you and your employees need to turn common sense into common practice? This session will give you the tools to handle a number of situations that may unexpectedly happen in your business – including but not limited to company morale, equipment failure, performance behaviors and all the highs and lows in between.

Learning Objectives

• Handle yourself, team, and customers through complex situations;

• Step back to prioritize workload in the face of adversity;

• Think quickly on your feet to seamlessly address unexpected situations;

• Effectively communicate expectations with all stakeholders; and